Terms of Service

Welcome to Pooch’s Butler. These Terms of Service govern your use of our website and the purchase of products from our online shop. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. About Us

Pooch’s Butler is a boutique destination for all things pooch, offering carefully selected products and bespoke services for dogs and their owners. Our ecommerce store is part of that same commitment to thoughtful service, quality, and care.

Pooch’s Butler
71 York St
Marylebone
London W1H 1BJ
Email: info@poochsbutler.co.uk

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not use the website in any way that may damage, disable, overburden, or impair our services, or interfere with another user’s use of the website.

You must not attempt to gain unauthorised access to any part of the website, the server on which it is stored, or any connected server, computer, or database.

3. Eligibility to Purchase

By placing an order through our website, you confirm that:

• you are at least 18 years old;
• you are legally capable of entering into binding contracts; and
• the information you provide is accurate and complete.

4. Products

We take care to ensure that product descriptions, images, pricing, and availability are presented as accurately as possible. However, slight variations may occur, including in colour, size, finish, packaging, or other details.

All products are subject to availability. We reserve the right to withdraw or amend any product listing at any time without notice.

5. Orders

When you place an order, you will receive an acknowledgement email confirming that we have received it. This does not mean your order has been accepted.

Your order is only accepted once we send you a confirmation that your item has been dispatched. We reserve the right to refuse or cancel any order before dispatch, including where:

• a product is unavailable;
• there is an error in pricing or description;
• we suspect fraudulent activity; or
• we are unable to process payment.

If we cancel an order after payment has been taken, we will refund you in full.

6. Prices and Payment

All prices are shown in GBP (£) unless otherwise stated. Prices may include or exclude delivery charges, which will be shown at checkout where applicable.

We reserve the right to change prices at any time, but any changes will not affect orders already accepted.

Payment must be made in full at the time of ordering using the payment methods available at checkout.

7. Delivery

We will aim to dispatch and deliver your order within the timeframe stated on our website or at checkout, but delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by courier services, customs, severe weather, strikes, or other circumstances outside our reasonable control.

It is your responsibility to ensure that the delivery address provided is correct. We are not liable for orders lost or delayed due to incorrect address details.

8. Risk and Ownership

Ownership of products will pass to you once full payment has been received and the goods have been delivered to the address provided in your order.

Risk in the products passes to you upon delivery.

9. Returns and Refunds

If you are a consumer, you may have the right to cancel your order under the Consumer Contracts Regulations, subject to certain exceptions.

We ask that unwanted items be returned unused, in their original condition, and in their original packaging within [insert number] days of receipt.

We may be unable to accept returns for certain items, including:

• personalised or made-to-order products;
• perishable goods;
• sealed products that are not suitable for return for hygiene reasons if unsealed after delivery; and
• any item marked as non-returnable.

If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@poochsbutler.co.uk with your order number and details of the issue.

Approved refunds will be made to the original payment method.

10. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, or special offers. These are subject to their own terms and may be withdrawn or amended at any time.

Unless stated otherwise:

• only one discount code may be used per order;
• discount codes cannot be applied retrospectively;
• discount codes have no cash value; and
• we reserve the right to cancel orders where promotions have been used improperly.

11. Gift Cards

If you offer gift cards, you may want to include a section like this:

Gift cards are non-refundable and cannot be exchanged for cash unless required by law. They must be used before their expiry date, if applicable, and may only be redeemed in accordance with the instructions provided at the time of purchase.

12. Product Use and Safety

It is your responsibility to ensure that any product purchased is suitable for your dog or household. Always read product labels, instructions, and care guidance before use.

Pooch’s Butler is not liable for any injury, reaction, loss, or damage caused by misuse of a product, failure to follow instructions, or use of a product that is unsuitable for your pet’s size, age, temperament, health, or specific needs.

If your dog has allergies, medical conditions, or sensitivities, we recommend consulting your vet before using new products.

13. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, images, and branding, is owned by or licensed to Pooch’s Butler and is protected by intellectual property laws.

You may not reproduce, distribute, modify, republish, store, transmit, display, or otherwise use any part of this website without our prior written permission.

14. Website Content and Availability

We aim to keep our website accurate, up to date, and available at all times. However, we do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may suspend, withdraw, or restrict the availability of all or any part of the website for business or operational reasons.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

To the fullest extent permitted by law, Pooch’s Butler shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity arising from your use of the website or purchase of products from it.

Our total liability to you in respect of any claim arising from your order shall not exceed the amount paid by you for the relevant product.

16. Privacy

Your use of our website is also subject to our Privacy Policy and, where applicable, our Cookies Policy. These documents explain how we collect, use, and protect your personal data.

17. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only. We have no control over the content of those websites and accept no responsibility for them.

18. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page and will take effect from the stated “Last updated” date.

Please check this page regularly to stay informed of any updates.

19. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction.

20. Contact Us

If you have any questions about these Terms, an order, or a product purchased from our online shop, please contact:

Pooch’s Butler
71 York St
Marylebone
London W1H 1BJ
hello@poochsbutler.co.uk